Expert Support: 1-833-365-9319
At My Energy Flow, we believe every question deserves clarity and care. Reach out to us anytime — we’re here to make your experience effortless and reassuring.
Most orders are processed within one to three business days. Once your item has shipped, you’ll receive an email confirmation with full tracking details so you can follow your order’s journey. If your item ships directly from one of our trusted suppliers, we’ll stay in touch and provide updates along the way.
Delivery times vary depending on the product and supplier. Some items ship within just a few days, while others — especially larger or made-to-order products — may take several weeks.
Once your order is placed, we’ll share a clear estimated delivery window and keep you updated every step of the way. Our goal is to make sure you always know what to expect — no surprises, just clarity and care.
Yes, absolutely. Once your order leaves the warehouse, we’ll send you detailed tracking information directly by email. You’ll always know exactly where your order is and when to expect it.
For larger items such as massage chairs, saunas, and vibration platforms, we offer a premium white-glove service. Our delivery team will carefully bring your product into your chosen space, complete setup and installation, and remove all packaging — ensuring your item is ready to enjoy the moment it arrives.
We recommend inspecting your order carefully before signing for it. If you notice any damage or irregularities, please contact us immediately at support@myenergyflow.com
so we can resolve it right away. Your satisfaction and peace of mind are our highest priorities.
We currently deliver throughout the United States and Canada, with a few exceptions for remote areas. If you live outside these regions, please contact us — our team is always happy to explore customized shipping solutions.
You may request a return within thirty days of delivery. Products must be in their original packaging, and in resellable condition. Once approved, returns are subject to the manufacturer’s restocking policy and shipping fees, which vary by brand and product type.
Because some items are custom-built or made-to-order, a few products may not be eligible for return. When that applies, we’ll always make sure you’re aware before completing your purchase.
If you’d like to return or exchange an item, please email support@myenergyflow.com
with your order number and reason for return. Our team will review the request, confirm eligibility, and provide you with simple instructions to complete the process.
Some manufacturers charge a restocking fee to ensure each product can be properly inspected and repackaged. These fees vary by brand and product type and are always communicated clearly before your return is processed.
If your product arrives damaged or not functioning as expected, please contact us within 48 hours of delivery. We’ll coordinate with the supplier to resolve the issue quickly — whether that means replacement parts, a repair, or a full replacement.
All products sold through My Energy Flow include the full manufacturer’s warranty — providing coverage for parts, labor, or both depending on the brand. Warranty terms vary by manufacturer, but you’ll always receive documentation specific to your product with every purchase.
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as PayPal and other secure online payment options available at checkout.
Absolutely. Our website uses advanced encryption and secure checkout technology to protect your personal and payment information at all times.
Your data is never stored or shared beyond what’s necessary to complete your purchase. You can shop with complete confidence knowing your privacy and security are always protected.
We’re committed to offering you the best possible value. If you find the same product listed at a lower price by an authorized retailer, we’ll gladly match it.
Our team will verify the listing and ensure all details align — same model, brand, and conditions — before applying the price adjustment. Simply contact us with the competitor’s link, and we’ll take care of the rest.
No — never. All costs, including shipping, taxes, and any restocking fees (if applicable), are communicated upfront before you finalize your purchase. Transparency is part of how we build trust, and we’ll always make sure you know exactly what to expect.
Every product on our site includes detailed descriptions, specifications, and usage information to help you make an informed decision.
If you’re unsure where to start, we offer complimentary one-on-one consultations — no pressure, just guidance — to help you find the best fit for your wellness goals, lifestyle, and space.
Yes. Many of our key brands, such as Power Plate, Dreampod, and Kahuna, include comparison charts right on the product pages.
These charts make it easy to visualize differences in size, features, and performance — helping you find the product that feels right for you.
Absolutely. Every brand we carry provides a manufacturer’s warranty that covers parts, labor, or both, depending on the product.
This ensures your investment is fully protected and supported by the brand itself, with our team here to assist should any issues arise.
Of course. We know that choosing a high-quality wellness product is a thoughtful decision. Our team is available to discuss your goals, your space, and your needs — whether by chat, email, or a scheduled consultation.
You’ll always be connected with someone who understands both the technical and human side of wellness design.
All products are sourced directly from the manufacturer or their authorized distribution partners — never third-party resellers.
We maintain close relationships with every brand we represent, ensuring authenticity, proper handling, and full manufacturer coverage with each order.