Payment Policy: Payment Methods & Security

Effective date: July 23, 2026

This Payment Policy explains the payment methods, currency, transaction processing, order verification, refunds, and payment security practices applicable to purchases made through My Energy Flow.

1. Payment Processing

Payment information is submitted securely when you place an order through myenergyflow.com.

Depending on the selected payment method, payment provider, and transaction review, your payment may be authorized, marked as pending, or captured when the order is submitted.

Your order is not considered accepted until payment has been successfully processed and the order has passed any required inventory, shipping, pricing, and fraud-verification checks.

If we cannot accept or complete an order, we may cancel it and void the authorization or issue a refund to the original payment method, as applicable.

2. Accepted Payment Methods

Available payment methods are displayed during checkout and may include:

Visa
Mastercard
American Express
Discover
Diners Club
PayPal
Shop Pay
Apple Pay
Google Pay

Payment-method availability may vary depending on your location, device, browser, order value, and the payment providers enabled at the time of checkout.

The payment options displayed during checkout are the options currently available for your order.

3. Credit and Debit Card Payments

When paying by credit or debit card, you may be asked to provide:

The cardholder’s name
The billing address
The card number
The expiration date
The security or CVV code

Your bank or card issuer may require an additional authentication step before approving the transaction.

A pending authorization may temporarily appear on your account even if an order is later cancelled or declined. The time required to release a pending authorization is determined by your bank or card issuer.

4. PayPal and Accelerated Checkout

PayPal, Shop Pay, Apple Pay, and Google Pay may be available as accelerated checkout options.

When using one of these services, you may be redirected to the applicable provider or asked to authenticate the purchase using the account, device, or payment information stored with that provider.

The availability and operation of these services are also governed by the applicable provider’s terms and privacy practices.

5. Currency

Unless expressly stated otherwise, product prices and transactions on My Energy Flow are processed in U.S. dollars (USD).

If your card or bank account uses another currency, your financial institution may apply:

Its own currency-conversion rate
A foreign-transaction fee
Other bank or card-provider charges

These charges are determined by your financial institution and are not collected or controlled by My Energy Flow.

6. Prices, Taxes, Shipping, and Additional Charges

Product prices, applicable taxes, and shipping charges collected by My Energy Flow are shown before payment is completed.

Depending on the order and destination, additional costs may include:

Duties or import taxes
Carrier brokerage charges
Optional delivery services
Return shipping costs
Restocking fees
Currency-conversion or foreign-transaction fees

Duties, import taxes, and brokerage charges may be collected separately by the carrier or applicable authorities and may not be included in the checkout total.

For more information, review our Shipping Policy and Refund and Return Policy.

7. Payment Security

Payments are processed through Shopify and other enabled payment providers using encrypted connections and industry-standard payment-security controls.

Full payment-card details are processed by the applicable payment provider and are not displayed to My Energy Flow in full.

We may receive limited transaction information required to process and support your order, such as:

The payment status
The payment method
The card brand
The last four digits of the card
Transaction and authorization references
Billing and fraud-screening information

For more information about how personal information is handled, review our Privacy Policy.

8. Order Verification and Fraud Prevention

To protect customers and prevent unauthorized transactions, we may review an order before accepting or fulfilling it.

Verification may include:

Confirming billing or shipping information
Requesting additional identification or transaction information
Contacting the customer using the information provided with the order
Reviewing automated fraud-screening results
Confirming product availability and shipping eligibility

We may place an order on hold, cancel it, or refund it when we reasonably suspect fraud, unauthorized payment activity, inaccurate information, a pricing error, or another issue that prevents us from safely completing the order.

9. Order Confirmation

After submitting an order, you should receive an email acknowledging the order and summarizing the purchase details.

An order-confirmation email confirms that we received your order. It does not necessarily mean that the order has completed verification, been accepted for fulfillment, or shipped.

If you do not receive an order-confirmation email, check your spam or junk folder and confirm that the email address entered during checkout was correct.

10. Payment Declines and Failed Transactions

A payment may be declined by the payment provider, card issuer, or bank for reasons including:

Incorrect payment or billing information
Insufficient funds or available credit
Bank security controls
Expired cards
Unsupported payment methods
Fraud-prevention checks
Transaction or geographic restrictions

My Energy Flow may not receive the specific reason for a decline. Contact your bank or payment provider for additional information, or try another payment method displayed at checkout.

11. Cancellations and Refunds

Approved refunds are issued to the original payment method whenever possible.

After a refund has been submitted, your bank, card issuer, or payment provider may require additional time to post the funds to your account.

Cancellation eligibility, return requirements, non-refundable charges, restocking fees, and refund conditions are governed by our Refund and Return Policy.

12. Changes to Payment Methods

We may add, remove, suspend, or modify available payment methods at any time.

The payment methods displayed at checkout at the time of purchase are the payment methods available for that transaction.

We may update this Payment Policy to reflect changes to our payment providers, business practices, legal requirements, or website functionality.

13. Related Policies

By placing an order through My Energy Flow, you also agree to the applicable:

14. Governing Law

This Payment Policy is governed by the laws of Ontario and the federal laws of Canada applicable in Ontario, without regard to conflict-of-law principles, except where applicable consumer-protection laws require otherwise.

15. Contact Us

Contact our customer service team if you have questions about a payment, transaction, refund, or order.

1001193398 Ontario Inc., operating as My Energy Flow
2232 Stratus Drive
Oakville, Ontario L6M 4W5
Canada

Customer service hours

Monday–Friday: 9:00 AM–5:00 PM ET
Saturday: 10:00 AM–6:00 PM ET

We aim to respond to support requests within 1–2 business days.