Payment Policy

Effective Date: October 21, 2025

1. Introduction

At My Energy Flow, we value your safety and convenience. We offer a variety of secure and easy-to-use payment methods that comply with all applicable laws and regulations in the United States. All payments are charged securely at the time of order placement. We do not delay or pre-authorize payments for future capture. All prices displayed are final and inclusive of applicable taxes at checkout. We do not charge hidden fees or surcharges.

2. Accepted Payment Methods

2.1 Credit and Debit Cards
We accept all major credit and debit cards, including:

• Visa
• MasterCard
• American Express

How it Works:

1. Select your preferred card option at checkout.
2. Enter your card details, including the card number, expiration date, and CVV code.
3. Your payment will be securely processed through our encrypted payment gateway.
4. Once approved, you will receive an order confirmation via email.

2.2 PayPal
Pay quickly and securely using your PayPal account.

How it Works:

1. Choose PayPal as your payment method at checkout.
2. You will be redirected to the PayPal login page.
3. Log in to your PayPal account and confirm the payment.
4. After confirmation, you will be redirected back to our website with your order details.

2.3 Shop Pay (Powered by Shopify Payments)
Enjoy a faster and more convenient checkout experience by using Shop Pay.

How it Works:

1. Choose Shop Pay as your payment method at checkout.
2. If you've used Shop Pay before, you'll be prompted to verify with a code sent to your phone or email.
3. Confirm your saved shipping and payment information.
4. Complete your purchase securely in one click.

3. Security and Data Protection

Your security is our highest priority. All transactions are encrypted and processed through secure payment gateways that comply with industry standards.

• SSL Encryption: Our website uses Secure Socket Layer (SSL) encryption to protect your personal and financial information during transmission.
• PCI Compliance: Our payment processors are Payment Card Industry Data Security Standard (PCI DSS) compliant.
• No Storage of Payment Details: We never store your full payment information on our servers. All transactions are processed through secure, third-party payment gateways that meet or exceed international data protection standards.
• Privacy Policy: Please refer to our Privacy Policy for detailed information on how we handle your data.

4. Customer Support

If you encounter any issues or have questions about your payment, please contact our customer service team.

• Email: support@myenergyflow.com
• Phone: 1-833-365-9319
• Address: 1931 Cordova Road, Suite 1067, Fort Lauderdale, FL 33316, United States

Our support team is available Monday to Friday, 9 AM – 5 PM EST, and Saturday, 10 AM – 6 PM EST.

5. Compliance with United States Legislation

All payment methods and processes strictly comply with the laws and regulations of the United States.

6. Payment Confirmation

After completing your payment, you will receive:

• Order Confirmation: An email containing your order details and confirmation.
• Receipt: A digital receipt for your records.

If you do not receive a confirmation email within four hours, please check your spam folder or contact our customer service.

7. Currency

All transactions are processed in U.S. Dollars (USD). If your bank account is in a different currency, your bank may apply conversion rates and fees.

8. Fraud Prevention

To protect our customers and maintain a secure shopping environment:

• Verification: We may perform verification checks and request additional information before accepting an order.
• Suspicious Activity: Orders suspected of fraud or unauthorized activity will be investigated, and appropriate action will be taken, which may include cancellation of the order.

9. Changes to Payment Options

We reserve the right to add or remove payment methods at any time. Updates will be posted on this page. We encourage you to review this Payment Policy regularly.

10. Terms and Refund Policy

By making a purchase on www.myenergyflow.com, you agree to our Terms of Service and Refund and Return Policy.

11. Governing Law

This Payment Policy shall be governed by and construed in accordance with the laws of the United States.

12. Contact Information:

Customer Service Email: support@myenergyflow.com
Customer Service Phone: 1-833-365-9319

Company Information:
My Energy Flow
1931 Cordova Rd., Suite 1067
Fort Lauderdale, FL 33316, United States
www.myenergyflow.com

Hours:
Monday – Friday: 9:00am – 5:00pm EST
Saturday: 10:00am – 6:00pm EST

If you have questions about payments, refunds, or order processing, please contact our support team at support@myenergyflow.com — we respond within 1 business day.