Privacy policy

Last updated: July 23, 2026

This Privacy Policy explains how 1001193398 Ontario Inc., operating as My Energy Flow (“My Energy Flow,” “we,” “us,” or “our”), collects, uses, discloses, retains, and protects personal information when you visit myenergyflow.com, make a purchase, contact us, submit a review, or otherwise interact with our services.

This Policy also explains the privacy choices and rights that may be available to you.

1. Who We Are

My Energy Flow is operated by:

1001193398 Ontario Inc., operating as My Energy Flow
2232 Stratus Drive
Oakville, Ontario L6M 4W5
Canada

Privacy-related inquiries may be directed to our Privacy Officer using the contact information above. Please use the subject line “Privacy Request” when contacting us by email.

2. Personal Information We Collect

The personal information we collect depends on how you interact with us. It may include the following categories.

Information you provide directly

Contact information: name, email address, telephone number, billing address, and shipping address.
Order information: products purchased, order value, delivery preferences, order history, returns, refunds, and warranty inquiries.
Account information: login details, saved addresses, preferences, and account activity when you create an account.
Payment-related information: payment method, transaction status, billing information, card brand, and limited payment details supplied by the payment processor. We do not receive or store your complete payment-card number.
Communications: emails, chat messages, contact forms, telephone inquiries, product-consultation requests, and customer support records.
Return and warranty information: photographs, videos, delivery receipts, product serial numbers, and details about damaged or defective products.
Reviews and other submitted content: product reviews, ratings, comments, photographs, and other content you choose to post.
Marketing preferences: newsletter subscriptions, communication preferences, and participation in promotions.

Information collected automatically

When you use our website, we and our service providers may automatically collect:

IP address and approximate location.
Browser, device, and operating-system information.
Device identifiers and advertising identifiers.
Pages viewed and links selected.
Referring and exit pages.
Search activity and interactions with products.
Cart, checkout, and website-session activity.
Dates, times, and duration of website visits.
Cookie, pixel, and similar technology information.
Website performance, diagnostic, and security information.

Information received from other sources

We may receive personal information from:

Shopify and enabled Shopify services.
Payment processors and financial institutions.
Manufacturers, suppliers, warehouses, and fulfillment partners.
Delivery carriers and freight providers.
Fraud-prevention and identity-verification providers.
Marketing, advertising, and analytics providers.
Social-media platforms when you interact with us through them.
Other parties when you direct them to provide information to us.

3. How We Use Personal Information

We may use personal information to:

Process payments and complete transactions.
Confirm, fulfill, ship, and deliver orders.
Coordinate freight delivery and delivery appointments.
Provide optional delivery or setup services.
Process cancellations, returns, exchanges, and refunds.
Assist with damaged-product and warranty claims.
Provide product guidance and customer support.
Create and manage customer accounts.
Communicate about orders, payments, delivery, and support issues.
Personalize website content and remember preferences.
Measure website performance and understand customer interactions.
Improve our products, website, services, and customer experience.
Send marketing communications when permitted and in accordance with your preferences.
Deliver and measure advertising and remarketing campaigns.
Detect, investigate, and prevent fraud or unauthorized activity.
Protect our customers, business, website, and legal rights.
Comply with tax, accounting, regulatory, and legal obligations.
Enforce our terms, policies, and contractual rights.

4. Cookies and Similar Technologies

We and our service providers use cookies, pixels, tags, local storage, software development kits, and similar technologies.

These technologies may be used for:

Essential functions: operating the cart, checkout, customer account, security, and other required website features.
Preferences: remembering choices, location, and website settings.
Analytics: measuring traffic, performance, and how visitors use the website.
Marketing and advertising: measuring campaigns, creating audiences, and showing advertisements that may be more relevant to you.

You can manage cookies through your browser settings and through any cookie-preference tool made available on our website. Blocking certain cookies may prevent parts of the website from operating correctly.

5. Analytics, Advertising, and Remarketing

We may work with analytics and advertising providers, including Google and other enabled platforms, to:

Measure website visits and conversions.
Understand how visitors interact with our website.
Assess the performance of advertising campaigns.
Create advertising audiences.
Display advertisements on other websites or services.
Limit how often an advertisement is displayed.

We do not sell personal information for money. However, depending on the applicable law, the use of advertising cookies, pixels, audience tools, or similar technologies may be considered “selling,” “sharing,” or processing personal information for targeted advertising.

Where applicable, you may opt out through our website’s cookie controls, a data-sharing opt-out or “Your Privacy Choices” link, your browser or device settings, or by contacting us.

6. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients when reasonably necessary to operate our business.

Shopify and ecommerce providers

Our online store is hosted through Shopify. Shopify processes information required to provide the storefront, account, checkout, security, analytics, and related ecommerce services.

Payment processors

Payment information is processed by Shopify Payments and other payment providers made available during checkout, such as PayPal and accelerated checkout providers.

Manufacturers and fulfillment partners

We may share order, contact, delivery, and product information with manufacturers, suppliers, distributors, warehouses, and fulfillment partners that prepare or fulfill your order.

Carriers and delivery providers

We may share information with parcel carriers, freight companies, appointment schedulers, White Glove service providers, and other delivery partners.

Technology and security providers

We may use providers that support website hosting, communications, customer service, fraud prevention, data storage, security, and technical operations.

Analytics and marketing providers

We may disclose limited website and customer-interaction information to analytics, email, advertising, social-media, and marketing providers.

Professional advisers

Information may be disclosed to accountants, insurers, auditors, legal advisers, consultants, and other professional service providers.

Legal and safety disclosures

We may disclose information when we reasonably believe it is necessary to:

Comply with applicable law or a valid legal process.
Respond to government or regulatory requests.
Investigate fraud, security issues, or unlawful activity.
Protect the rights, property, or safety of any person.
Enforce our agreements, terms, and policies.

Business transactions

Personal information may be transferred as part of a merger, acquisition, financing, reorganization, sale of assets, insolvency proceeding, or similar business transaction, subject to applicable law.

7. Payments

Payments are processed by third-party payment providers. We do not store complete payment-card numbers on our own servers.

Payment providers may independently collect and process personal information in accordance with their own terms and privacy practices.

For more information about transactions and payment processing, review our Payment Policy.

8. Reviews and Public Content

Product reviews and other content submitted to a public area of our website may be visible to other visitors.

Do not include sensitive personal information, payment information, private contact details, or other confidential information in a public review.

We may moderate or remove content that violates our policies, is unlawful, or contains personal information that should not be publicly displayed.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including:

Providing products and customer service.
Maintaining order and transaction records.
Managing returns, warranties, disputes, and chargebacks.
Preventing fraud and protecting our business.
Complying with tax, accounting, and legal obligations.
Establishing, exercising, or defending legal claims.

Retention periods may vary depending on the type of information, the purpose for which it was collected, legal requirements, and whether an account, transaction, dispute, or warranty remains active.

When information is no longer reasonably required, we take appropriate steps to delete, destroy, or de-identify it.

10. Data Security

We use administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include encrypted connections, access restrictions, payment-provider security controls, fraud screening, account security, and service-provider management.

No method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

11. International Data Processing

My Energy Flow is based in Canada and serves customers primarily in Canada and the United States.

Personal information may be processed or stored in Canada, the United States, or other countries where Shopify and our service providers operate. Privacy laws in those countries may differ from the laws where you live.

When information is processed outside your jurisdiction, it may be accessible to courts, law-enforcement bodies, or government authorities under the laws of that jurisdiction.

12. Your Privacy Choices

Marketing communications

You may unsubscribe from marketing emails by using the unsubscribe link included in an email or by contacting us.

Even after unsubscribing from marketing, we may continue to send transactional or service-related communications, including order, payment, delivery, return, security, and customer-support messages.

Cookies and advertising

You may manage cookies through your browser, device settings, or any cookie-preference tool made available on our website.

Where available, you may also use our data-sharing opt-out or “Your Privacy Choices” link to limit certain advertising-related uses of your information.

Withdrawal of consent

Where we rely on consent, you may withdraw it, subject to legal or contractual restrictions and reasonable notice.

Withdrawing consent may affect our ability to provide a requested service, process an order, or maintain certain website features.

13. Privacy Rights

Depending on where you live and the laws that apply, you may have the right to:

Request access to personal information we hold about you.
Request correction of inaccurate personal information.
Request deletion of personal information.
Receive information about how we collect and use your information.
Receive information about categories of recipients to whom information is disclosed.
Withdraw consent where processing is based on consent.
Opt out of the sale or sharing of personal information or targeted advertising, where applicable.
Limit certain uses of sensitive personal information, where applicable.
Obtain a portable copy of certain information, where applicable.
Appeal the denial of a privacy request, where applicable.
Exercise privacy rights without unlawful discrimination.
Challenge our compliance with applicable privacy requirements.

These rights are not absolute. We may decline or limit a request when an exception applies, such as when information must be retained for legal, tax, fraud-prevention, warranty, transaction, or dispute-resolution purposes.

14. How to Submit a Privacy Request

To submit a privacy request, email support@myenergyflow.com with the subject line “Privacy Request.”

Please describe:

The right you want to exercise.
The email address associated with your order or account.
Any relevant order or account information.
The jurisdiction in which you reside.

We may request additional information reasonably necessary to verify your identity and protect your personal information.

Where permitted, an authorized agent may submit a request on your behalf. We may require evidence that the agent is authorized to act for you and may contact you directly to confirm the request.

15. Browser-Based Privacy Signals

Some browsers and devices allow users to send privacy preference signals, including Global Privacy Control signals.

We process recognized opt-out preference signals where required by applicable law and supported by our website systems. These signals generally apply to the browser or device from which they are sent.

Other browser “Do Not Track” signals may not operate consistently because there is no single standard for interpreting them.

16. Children’s Privacy

Our website and services are intended for adults and are not directed to children under 16.

We do not knowingly collect personal information from children under 16. If you believe a child has provided personal information to us, contact us so that we can review and, where appropriate, delete it.

17. Third-Party Websites and Services

Our website may contain links to websites, platforms, applications, or services operated by other organizations.

We do not control and are not responsible for their privacy or security practices. Review the applicable third party’s privacy policy before submitting personal information.

18. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our services, technologies, providers, business practices, or legal obligations.

The “Last updated” date at the top of this page identifies the latest revision.

Where required by law, we will provide additional notice of material changes or request consent before applying a new use of personal information.

19. Applicable Law and Complaints

We handle personal information in accordance with privacy and data protection laws that apply to our activities.

If you have a concern about our privacy practices, contact our Privacy Officer first so that we can review and respond to the concern.

You may also have the right to contact the privacy or data-protection regulator responsible for your jurisdiction.

20. Contact Us

For questions, complaints, or requests relating to this Privacy Policy or your personal information, contact:

Privacy Officer
1001193398 Ontario Inc., operating as My Energy Flow
2232 Stratus Drive
Oakville, Ontario L6M 4W5
Canada

Customer service hours

Monday–Friday: 9:00 AM–5:00 PM EST
Saturday: 10:00 AM–6:00 PM EST