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Your Questions, Answered.
Orders are typically processed within 1–3 business days. Once processing is complete, your order is forwarded to the manufacturer for fulfillment.
After the item ships, you will receive an email with a tracking number so you can follow the shipment’s progress.
Yes, absolutely. Once your order leaves the warehouse, we’ll send you detailed tracking information directly by email. You’ll always know exactly where your order is and when to expect it.
You may request a return within 30 days of delivery. Products must be in their original packaging, and in resellable condition. Once approved, returns are subject to the manufacturer’s restocking policy and shipping fees, which vary by brand and product type.
Because some items are custom-built or made-to-order, a few products may not be eligible for return. When that applies, we’ll always make sure you’re aware before completing your purchase.
You may request a return within 30 days of delivery. Products must be in their original packaging, and in resellable condition. Once approved, returns are subject to the manufacturer’s restocking policy and shipping fees, which vary by brand and product type.
Because some items are custom-built or made-to-order, a few products may not be eligible for return. When that applies, we’ll always make sure you’re aware before completing your purchase.
All products sold through My Energy Flow include the full manufacturer’s warranty — providing coverage for parts, labor, or both depending on the brand. Warranty terms vary by manufacturer, but you’ll always receive documentation specific to your product with every purchase.

Let’s Build Your Perfect Wellness Space
Not sure about sizing, delivery, electrical needs, or installation requirements?
We’re here to help you choose the right model with confidence—no pressure, no obligation.
During your complimentary call, we’ll review your space, answer your questions, and help you plan the setup that fits your home or studio perfectly.
No commitment. Just guidance from a wellness-focused team.
Prefer email instead?
You can reach out with any questions about products, installation, or delivery — and our team will get back to you with clear, friendly guidance to help you move forward confidently.




























