Terms of Service

Last updated: November 10, 2025

This website is operated by 1001193398 Ontario Inc., doing business as My Energy Flow (“we”, “us”, “our”). Throughout the site, the terms “we”, “us” and “our” refer to My Energy Flow. My Energy Flow offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”). These Terms apply to all users of the site, including browsers, vendors, customers, merchants, and/or contributors of content. Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by them. If you do not agree, you may not access the website or use any services.

Any new features or tools added to the store are also subject to these Terms. We reserve the right to update or modify these Terms by posting changes on our website. Your continued use of the website constitutes acceptance of those changes. Our store is hosted on Shopify Inc., which provides the e-commerce platform allowing us to sell our products and services to you.

My Energy Flow is a Canadian-registered corporation (1001193398 Ontario Inc.) conducting fulfillment and operations in the United States.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms, you represent that you are at least the age of majority in your state of residence, or that you are the age of majority and have given consent for any minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction (including copyright laws). You must not transmit any viruses, malware, or destructive code. A breach of any term will result in immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. Your content (excluding credit-card information) may be transferred unencrypted and involve transmissions over multiple networks. Credit-card data is always encrypted during transfer. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our express written permission.

SECTION 3 – ACCURACY, COMPLETENESS & TIMELINESS OF INFORMATION

We are not responsible if information on this site is inaccurate, incomplete, or not current. The content on this site is for general information only and should not be relied upon as the sole basis for decisions. Historical information is provided for reference only. We may modify site content at any time but have no obligation to update it. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 – MODIFICATIONS TO SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the Service (or any part thereof) without notice. We shall not be liable for any modification, price change, suspension, or discontinuance.

SECTION 5 – PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website. These items may have limited quantities and are subject to our Refund & Return / Warranty Policy. We strive to display product colors and images as accurately as possible, but cannot guarantee your monitor’s display accuracy. We reserve the right to limit sales by person, region, or jurisdiction and to limit quantities of any products offered. Descriptions and pricing are subject to change at any time without notice. We may discontinue any product at any time. We do not warrant that product quality or Service will meet your expectations, or that any errors will be corrected.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order placed with us. We may, at our discretion, limit or cancel quantities purchased per person, household, or order. These restrictions may apply to orders using the same account, credit card, or billing/shipping address. If we make a change or cancel an order, we may notify you by email or phone using the contact details provided. You agree to provide current, complete, and accurate purchase and account information and to update it promptly. For details on returns and refunds, please review our Refund & Return / Warranty Policy.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools we do not monitor or control. You acknowledge that we provide such tools “as is” and “as available” without warranties or endorsements. Use of these tools is at your own risk, and you should review the terms of any third-party providers. Future features or services will also be subject to these Terms.

SECTION 8 – THIRD-PARTY LINKS

Our site may include materials or links from third parties. We are not responsible for examining or evaluating third-party content and disclaim any liability for materials, products, or services of third parties. Please review third-party policies before engaging in any transaction with them. Complaints or questions regarding third-party products should be directed to the third party.

SECTION 9 – USER COMMENTS AND SUBMISSIONS

If you send suggestions, proposals, or other materials (“comments”), you agree that we may use, edit, and distribute them without restriction or compensation. We may, but are not obligated to, monitor or remove content we determine to be unlawful or objectionable. You agree that your comments will not violate the rights of others, contain unlawful or abusive material, or include malware. You are solely responsible for your comments and their accuracy.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 11 – ERRORS AND OMISSIONS

From time to time, our site may contain errors or omissions relating to product descriptions, pricing, promotions, shipping charges, or availability. We reserve the right to correct any errors or cancel orders if information is inaccurate, without prior notice, even after an order has been submitted. We undertake no obligation to update information except as required by law.

SECTION 12 – PROHIBITED USES

In addition to other prohibitions in these Terms, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit unlawful acts; (c) to violate any federal, state, or local regulations; (d) to infringe intellectual-property rights; (e) to harass, abuse, or discriminate; (f) to submit false or misleading information; (g) to upload malicious code; (h) to collect others’ personal data; (i) to spam or crawl; (j) for obscene or immoral purposes; or (k) to interfere with the site’s security. We reserve the right to terminate use of the Service for violations of these prohibitions.

SECTION 13 – DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

We do not guarantee that your use of our Service will be uninterrupted, timely, secure, or error-free. You agree that the Service and all products are provided “as is” and “as available,” without warranties of any kind, either express or implied, including merchantability, fitness for a particular purpose, durability, title, or non-infringement. In no case shall My Energy Flow, 1001193398 Ontario Inc., our officers, employees, agents, suppliers, or service providers be liable for any indirect, incidental, special, or consequential damages arising from your use of our Service or any product purchased through it. Where applicable law does not allow the exclusion or limitation of liability, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 – INDEMNIFICATION

You agree to indemnify and hold harmless My Energy Flow, its parent corporation, affiliates, partners, officers, directors, agents, contractors, licensors, suppliers, and employees from any claim, including reasonable attorneys’ fees, arising out of your breach of these Terms or your violation of any law or third-party rights.

SECTION 15 – SEVERABILITY

If any provision of these Terms is found unlawful or unenforceable, that provision shall be enforced to the fullest extent possible, and the remainder shall remain valid.

SECTION 16 – TERMINATION

The obligations and liabilities of the parties incurred before termination shall survive termination. These Terms are effective unless terminated by you or us. You may terminate by notifying us that you no longer wish to use our Services. If we suspect a breach, we may terminate your access immediately without notice, and you remain liable for all amounts due up to the termination date.

SECTION 17 – ENTIRE AGREEMENT

These Terms, along with any posted policies (including our Shipping Policy, Refund & Return / Warranty Policy, and Privacy Policy), constitute the entire agreement between you and My Energy Flow and supersede all prior agreements.

SECTION 18 – GOVERNING LAW

These Terms of Service and any related agreements shall be governed by and construed in accordance with the laws of the United States and the State of Florida, without regard to conflict-of-law principles.

SECTION 19 – CHANGES TO TERMS OF SERVICE

You can review the most current version of these Terms at any time on this page. We reserve the right to update or modify any part of these Terms by posting updates to our website. Continued use of the site following such changes constitutes acceptance.

SECTION 20 – CONTACT INFORMATION

Customer Service Email: support@myenergyflow.com
Customer Service Phone: 1-833-365-9319

Company Information:
1001193398 Ontario Inc., doing business as My Energy Flow
2232 Stratus Drive
Oakville, Ontario, L6M 4W5, Canada
www.myenergyflow.com

Hours:
Monday – Friday: 9:00am – 5:00pm EST
Saturday: 10:00am – 6:00pm EST

We appreciate your trust in My Energy Flow. Our mission is to deliver a transparent, reliable, and supportive shopping experience for every customer.