Expert Support: 1-833-365-9319
Effective Date: April 26, 2025
At My Energy Flow, we see every delivery as the continuation of your wellness journey. From the moment your order is placed, our team carefully orchestrates a seamless and transparent process — designed to bring clarity, comfort, and confidence. Each shipment is handled with the same precision and care as the craftsmanship behind the products themselves.
A smooth delivery, however, is always a team effort. While we coordinate logistics with our trusted partners, it is equally important that customers prepare their space, confirm details, and follow the steps outlined in this policy to ensure the process is completed without delay or complication.
Shipping times vary depending on the product and supplier. Standard delivery windows are typically 3–14 business days for most items. Custom-built or oversized products may require longer lead times. For the most accurate estimate, please refer to the product page or contact us directly.
Please note that all delivery timelines provided are estimates only. While we work closely with our suppliers and carriers to meet expected windows, unforeseen delays may occasionally occur. My Energy Flow cannot guarantee exact delivery dates.
For international orders, including deliveries to Canada, shipments may be subject to import duties, taxes, or tariffs imposed by local customs authorities. These charges are not included in our product prices or shipping fees and are the sole responsibility of the customer. Payment of these charges may be required before your order is released by customs or delivered by the carrier.
If your address is in a gated community, on an island, has a narrow driveway, or is otherwise limited-access, please let us know in advance. Additional fees or extended delivery windows may apply.
If a shipment is refused for reasons other than visible damage, or deemed undeliverable (e.g., incorrect address, inaccessible location, no adult available to sign, or no response to carrier scheduling), the order may be returned to the terminal or sender. In such cases, the customer is responsible for round-trip freight charges and any carrier handling, storage, or redelivery fees, as well as a restocking fee.
Custom-built or made-to-order items that are refused or undeliverable may be ineligible for cancellation or return once production has begun or the item is in transit. If you need assistance, please contact us promptly so we can help coordinate a successful delivery.
Once an order has been released to the carrier, the shipment becomes the carrier’s responsibility. My Energy Flow will assist with communication and claims, but we cannot be held directly liable for delays, damage, or loss caused by third-party carriers.
If your order is delayed beyond its expected delivery window, please contact us at support@myenergyflow.com or 1-833-365-9319.
If tracking shows “delivered” but your item has not arrived:
Please take a moment to double-check your shipping details before finalizing your order. Deliveries returned due to incorrect or undeliverable addresses may be subject to reshipping fees.
Delays may occasionally occur due to weather, supply chain disruptions, or events beyond our control. In such cases, we will update you promptly and work closely with carriers to minimize disruption.
For select products that ship directly from our international partners, transit may involve overseas freight and customs clearance. Once an order has left the supplier’s facility, responsibility for safe transit transfers to the freight carrier. While we coordinate with trusted logistics partners, My Energy Flow cannot be held liable for loss, damage, or delays caused by international shipping, customs processes, or ocean freight incidents.
In the unlikely event of a shipping issue, our team will work closely with the carrier or insurer to assist you in filing claims and pursuing a resolution as smoothly as possible.
High-value international shipments may be insured for additional protection. Please contact us if you wish to confirm or request enhanced coverage.
Our team is here to ensure every step of your delivery is effortless. Whether you’re seeking updates, arranging white-glove service, or simply have a question, we are only a call or message away.
📧 support@myenergyflow.com
📞 1-833-365-9319
📍 1931 Cordova Road, Suite 1067, Fort Lauderdale, FL 33316, USA