Shipping Policy

Shipping Policy

Effective Date: April 26, 2025

At My Energy Flow, we deliver premium wellness equipment and products directly from world-class manufacturers to your home. Our goal is to provide you with a reliable, professional, and transparent shipping experience for every order.

Order Processing

  • Processing Time: Orders are processed within 1–5 business days depending on product, supplier availability and receipt of payment. 
  • Confirmation: You’ll receive an order confirmation email upon purchase, followed by a tracking email when your item ships.

Shipping Methods

  • Standard Ground Shipping: Smaller items are shipped via UPS, FedEx, DHL, or similar carriers.
  • Freight Shipping: Larger products such as float tanks, vibration platforms, versaclimbers and saunas ship via curbside freight delivery.
  • White Glove Delivery: Available upon request for an additional fee. Includes in-home delivery, unpacking, and debris removal. Contact us before purchasing to request a quote.

Shipping Areas

  • United States & Canada: We ship across the U.S. and Canada.
  • Please contact us for custom rates and availability across the following areas: Hawaii, Alaska, Guam, U.S. Virgin Islands, Samoa and Northern Mariana Island, Yukon, Northwest Territories, Nunavut, Remote/Rural Areas in (British Columbia, Alberta, Saskatchewan, Manitoba and Newfoundland)

Estimated Shipping Times by Brand

  • Power Plate: Ships in 2–5 business days after processing. Delivery in 7–10 business days.
  • HealthyLine: Ships in 1–3 business days after processing. Delivery in 5–8 business days.
  • Dreampod: Custom-built. Ships in 4–6 weeks via freight after processing. Delivery timing depends on your location and freight carrier availability.
  • Stepr: Ships in 3–5 business days after processing. Delivery in 7–12 business days.
  • VersaClimber: Ships via freight in a wood crate. Typical pickup is within 2–5 business days, with delivery across the continental U.S. within 7–14 business days (depending on carrier and location). Inside delivery may add time and charges. Crate shipping costs are provided at checkout.
  • Kahuna Chair: Ships by freight in 3–7 business days after processing, with delivery between 7–14 business days, depending on your region.

Freight Shipping & Delivery Expectations

  • Curbside Delivery: Standard for large items. The carrier will deliver to the curb or end of your driveway.
  • Liftgate Service: Included for most freight deliveries unless otherwise noted. If your location is not accessible for a freight truck, additional delivery arrangements may be required.
  • Appointment Scheduling: The freight company will contact you directly to schedule a delivery window.
  • Signature Required: All freight shipments require a signature upon delivery.

Customer Responsibility Upon Delivery

  • Inspect all packages before signing the delivery receipt.
  • Note any visible damage on the delivery paperwork and take clear photos.
  • All damage claims must be reported within 48 hours of delivery.

Remote & Limited Access Areas

If your delivery address is in a remote or limited-access area (e.g. gated communities, islands, narrow driveways), please let us know in advance. Additional fees or extended delivery windows may apply.

Missed or Failed Deliveries

  • If you miss a scheduled delivery appointment, the freight carrier may charge a redelivery fee.
  • Storage fees may apply if the carrier holds your item beyond the standard window due to delays in scheduling or site readiness.

Site Readiness

It is your responsibility to ensure the delivery site is accessible and ready to receive the item. For large equipment, please measure doorways, hallways, and ensure any necessary help is on hand for offloading unless you’ve arranged white glove service.

Shipping Costs & Tracking

  • Free Shipping: Many of our products include free standard shipping. If applicable, shipping fees will be calculated at checkout or shared with you in advance.
  • Tracking: Once your order has shipped, we will provide tracking details. Please allow 24–48 hours for tracking to update.

Delays, Backorders & Force Majeure

  • Occasionally, delays may occur due to weather, supply chain issues, or increased demand. We’ll always update you promptly if your delivery is impacted.
  • We are not liable for delivery delays caused by events beyond our control, such as natural disasters or labor strikes.

Questions?

We are here to assist you with every step of your order and delivery experience. For questions, white glove upgrades, or delivery concerns, please contact us:

Email: support@myenergyflow.com
Phone: 1-833-365-9319
Address: 1931 Cordova Road, Suite 1067, Fort Lauderdale, FL 33316, USA

Order Processing Time

  • Processing Time: Orders are typically processed within 1–5 business days (Monday through Friday, excluding holidays).
  • Order Cut-Off Time: Orders placed before 1:00 PM EST are processed the same business day. Orders placed after will begin processing the next business day.
  • Weekend & Holiday Orders: Orders placed on weekends or public holidays will be processed on the following business day.

Delivery Issues

Delayed or Lost Packages

  • If your package is delayed beyond the expected delivery window, please contact us at support@myenergyflow.com or call 1-833-365-9319.
  • If tracking shows "delivered" but you haven’t received your package:
    • Confirm the shipping address on your order confirmation
    • Check with neighbors, building management, or household members
    • Contact us so we can investigate and assist in resolution

Damaged Shipments

  • Please take clear photographs of any damaged packaging or items upon delivery.
  • Report the damage to support@myenergyflow.com within 48 hours of delivery. Failure to do so may result in not being approved for a refund or exchange.

Missing Items

  • If any items are missing from your order, please notify us within 48 hours of delivery.
  • Include your order number and the missing item details in your message.
  • We will investigate and either send the missing item or issue a refund, depending on the situation.

Incorrect Address Disclaimer

Please verify your shipping details before placing your order. My Energy Flow is not responsible for delays or losses caused by incorrect addresses provided by the customer. If your order is returned due to an incorrect or undeliverable address, you may be responsible for reshipping fees.