Shipping Policy

Shipping Policy

Effective Date: April 26, 2025

1. Introduction

At www.myenergyflow.com ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website.

2. Shipping Destinations

  • Countries We Ship To: United States and Canada.
  • Future Expansion: We are continually working to expand our shipping destinations. Please check back regularly for updates.

3. Shipping Costs

  • Domestic Shipping in the United States: Free shipping on all orders over $200.
  • International Shipping: Pending location and weight of product.
  • Customs and Duties: International orders may be subject to customs fees, import duties, taxes, or other charges imposed by your local government. These charges are the customer's responsibility.
  • No Hidden Fees: All shipping costs are calculated and displayed at checkout. There are no hidden fees.

4. Order Processing Time

  • Processing Time: Orders are processed within 1-2 business days (Monday to Friday, excluding holidays).
  • Order Cut-Off Time: Orders placed before 1:00 PM EST will begin processing the same day.
  • Weekend and Holiday Orders: Orders placed on weekends or public holidays will be processed on the next business day.

5. Estimated Delivery Time

  • Domestic Shipping:
    • Standard Shipping: 10-14 business days
    • Expedited Shipping: 3-5 business days
  • International Shipping: Standard International Shipping: 14-20 business days
  • Notes: Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, customs delays, or carrier issues.

6. Shipping Methods and Carriers

  • Reliable Carriers:
    • Domestic Carriers: UPS, FedEx
    • International Carriers: DHL, FedEx International
  • Shipment Tracking: All orders include tracking information, provided via email once shipped.
  • Insurance: Shipments are insured against loss or damage. Please contact us promptly if you encounter issues.

7. Order Tracking

  • Tracking Information: You will receive an email containing:
    • Tracking Number
    • Carrier Name
    • Link to Track Your Package
  • How to Track Your Order: Visit www.myenergyflow.com/track-order or the carrier's website and enter your tracking number.
  • Assistance: If you need help tracking your order, please contact our Customer Service team.

8. Delivery Issues

8.1 Delayed or Lost Packages

  • Delayed Delivery: Contact us at support@myenergyflow.com or 1-833-365-9319 if your package is delayed beyond the estimated delivery time.
  • Lost Packages: If your tracking shows "delivered" but you haven't received your package:
    • Verify your shipping address.
    • Check with neighbors or building management.
    • Contact us for assistance.

8.2 Damaged Packages

  • Reporting Damage:
  • Resolution: We will work with you to arrange a replacement or refund as appropriate.

9. Missing Items

  • Reporting Missing Items:
    • Contact us within 5 business days of receiving your package.
    • Provide your order number and details of the missing item(s).
  • Resolution: We will investigate and resolve the issue promptly by sending the missing item(s) or offering a refund.

10. Return and Refund Policy

  • Returns: Accepted within 30 days of receiving your order.
  • Conditions for Returns: Items must be unused, undamaged, and in original packaging. Certain items (e.g., personalized or perishable goods) may not be eligible for return.
  • Return Shipping Costs:
    • Customer Responsibility: If the return is not due to our error.
    • Company Responsibility: If the item is defective or not as described.
  • Refunds: Processed within 14 days after receiving the returned item, issued to the original payment method.
  • More Information: Please refer to our Return and Refund Policy.

11. Incorrect Address

  • Address Accuracy: Please ensure all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.
  • Returned Packages:
    • We will contact you to arrange reshipment.
    • Additional shipping charges may apply.

12. International Customs and Duties

  • Customs Clearance: International shipments may require customs clearance, potentially causing delays.
  • Taxes and Duties: Import duties, taxes, and charges are the buyer's responsibility.
  • Customs Policies: Customs policies vary by country. Please contact your local customs office for more information.

13. Contact Information

  • Customer Service Email: support@myenergyflow.com
  • Customer Service Phone: 1-833-365-9319
  • Company Address:
    • My Energy Flow
    • 1931 Cordova Road, Suite 1067
    • Fort Lauderdale, FL 33316, United States

Our customer service team is available Monday to Friday, 8 AM to 5 PM EST, and Saturday 10 AM to 6 PM.

14. Changes to This Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Changes and clarifications will take effect immediately upon posting on the website. We encourage you to review this policy periodically.