HealthyLine SOFT Series - Far Infrared Heating Mat

The SOFT Mat (72” x 24”) offers a lighter, more flexible alternative to the Pro model while still providing complete body coverage. Designed for use on a bed, massage table, or floor, the mat delivers soothing warmth and deep relaxation through Far Infrared Heat and Negative Ion Therapy. Its plush, gemstone-filled surface ensures comfort and wellness with every use.

• Far Infrared Heat Therapy: Deeply penetrates the body to relieve pain, inflammation, and muscle tension while encouraging relaxation and detoxification.

• Negative Ion Therapy: Promotes emotional balance, neutralizes harmful positive ions, and supports overall detoxification and well-being.

• Gemstone Composition: Filled with Amethyst (12 lbs), Tourmaline (2 lbs), and Jade (2 lbs) for enhanced therapeutic benefits.

• EMF Shielding: Equipped with advanced EMF protection for a safe, worry-free experience.

• Adjustable Controls: Customizable time, temperature, and independent heat settings to suit your preferences.

• Size: 72” x 24” x 1.2” (180 cm x 60 cm x 3 cm)

• Weight: 21.5 lbs (10 kg), includes carrying case

• Temperature Range: Up to 158°F (70°C)

• Power: 220W

• Controller: Adjustable Time, Temperature, and Auto Shut-off; Independent Heat Control

• Far Infrared Wavelength: 5–14 µm

• Negative Ions: Up to 1500/cc

• Gemstone Composition: Approx. 16 lbs total (Amethyst: 12 lbs, Tourmaline: 2 lbs, Jade: 2 lbs)

• EMF Protection: Advanced EMF Shielding

• SOFT Mat (72” x 24”)

• Carrying Case

• Controller for Adjustable Time, Temperature, and Independent Heat Control

• User Manual

• Installation: The mat is ready to use straight out of the box. Simply unroll it on a flat surface like a bed, massage table, or floor.

• User Manual: Comprehensive instructions for setup, operation, and safety are included with the product.

For detailed support or troubleshooting, our customer service team is always available at support@myenergyflow.com.

At My Energy Flow, we’re committed to delivering your order with the same care and precision that goes into every product we offer. Our shipping process is designed to be seamless, reliable, and worry-free — giving you full confidence from dispatch to delivery.

📦 Shipping Policy

• Processing Time: Orders are processed within 1–3 business days.
• Shipping Method & Delivery Times: Your product will be delivered within 7–14 business days. Please note that deliveries to remote or rural areas may take longer depending on carrier availability and could be subject to additional charges.
• Tracking Details: You’ll receive an order acknowledgment by email once your order is placed, followed by shipping updates and delivery details from our team or supplier.
• Upon Delivery: We kindly ask that you inspect all items carefully. In the event you discover any damages notify us at support@myenergyflow.com immediately so we can assist promptly. 
• White-Glove Installation: Our team will carefully deliver your product into your home, set it up in your chosen space, and ensure it’s ready for immediate use. If you’d like to add this convenient service, please contact us for details.

Your peace of mind is as important as your wellness journey. That’s why every Power Plate purchase is backed by our 30-Day Satisfaction Guarantee. If for any reason your product isn’t the perfect fit, we’re here to support you with a clear and simple return process.

🔄 Refund & Return Policy

• Return Window: You may request a return within 30 days of delivery, provided the item is in its original packaging and in resellable condition.
• Return Requirements: To help us maintain the highest level of service, all approved returns are subject to a 15% restocking fee. Return shipping costs are the responsibility of the customer, and original or expedited shipping charges are non-refundable. 
  
• How to Start a Return: Email support@myenergyflow.com with your order number, reason for return, and any relevant photos. Once approved, returns must be shipped back within 7 days of authorization.

🛡️ Warranty

• Manufacturer's Warranty: Your purchase is backed by the manufacturer’s warranty, including 3 years on hardware and 1 year on labor.
  
• Exclusions: Warranty does not cover damage resulting from misuse, improper installation, accidents, unauthorized modifications, or use beyond recommended specifications.
• Support & Claims: To initiate a warranty claim, please email support@myenergyflow.com with your order number, a description of the issue, and relevant photos or videos. 

Thank you for choosing My Energy Flow. Your confidence, comfort, and wellness are at the heart of everything we do — and we’re here to support you at every step of your journey. More than a purchase, your order is the beginning of a trusted relationship, and our team is always ready to provide clarity, care, and guidance whenever you need it.