At My Energy Flow, we’re committed to providing a seamless and worry-free experience. Below you’ll find our shipping, return, and warranty policies, designed to give you confidence in every purchase.
📦 Shipping Policy
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Processing Time: Orders are processed within 1–3 business days.
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Shipping Method & Delivery Times: Your product will be delivered curbside within 1–5 business days. Deliveries to remote or rural areas may take longer and may incur additional charges.
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Curbside Delivery Explained: Your order will be unloaded safely at the curb nearest your property. If space is limited, you may guide the driver to a suitable spot. For safety reasons, carriers are not permitted to bring items inside your home or onto your property.
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Tracking Details: You’ll receive an order acknowledgment by email once your order is placed, followed by shipping updates and delivery details from our team or supplier.
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Receipt of Product: Please inspect all items carefully before signing. Note any visible damage on the delivery receipt. If hidden damage is discovered after unboxing, notify us at support@myenergyflow.com within 48 hours so we can assist promptly.
🔄 Refund & Return Policy
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Final Sale: All Visbody products are considered final sale and are not eligible for return or exchange. In the rare event your item arrives damaged or defective, please contact us immediately at support@myenergyflow.com. Our team will work closely with you to ensure the issue is resolved promptly and to your satisfaction.
🛡️ Warranty
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Manufacturer's Warranty: Your purchase is backed by the manufacturer’s warranty, including 1 year on parts.
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Exclusions: Warranty does not cover damage resulting from misuse, improper installation, accidents, or use beyond recommended specifications.
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Support & Claims: To initiate a warranty claim, please email support@myenergyflow.com with your order number, a description of the issue, and relevant photos or videos.
Every order with My Energy Flow is more than a purchase — it’s the beginning of a journey. We’re here to ensure your experience is effortless, elevated, and deeply rewarding, from delivery to the lasting benefits in your daily life.
