Your peace of mind is as important as your wellness journey. That’s why every product is supported by a carefully defined return and warranty policy — giving you confidence and clarity with every purchase.
🔄 Refund & Return Policy
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Return Window: You may request a return within 30 days of delivery, provided the item is unused, un-assembled, in original packaging, and in re-sellable condition.
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Return Requirements: To help us maintain the highest level of service, all approved returns are subject to a 30% restocking fee. Return shipping costs are the responsibility of the customer, and original or expedited shipping charges are non-refundable. Please note that all return requests are carefully reviewed by the supplier, and final approval is at their discretion.
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How to Start a Return: Email support@myenergyflow.com with your order number, reason for return, and any relevant photos. Once approved, returns must be shipped back within 7 days of authorization.
🛡️ Warranty
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Manufacturer's Warranty: Your purchase is backed by the manufacturer’s warranty, which includes 30 days against any defects.
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Exclusions: Warranty does not cover damage resulting from misuse, improper installation, accidents, unauthorized modifications, or use beyond recommended specifications.
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Support & Claims: To initiate a warranty claim, please email support@myenergyflow.com with your order number, a description of the issue, and relevant photos or videos.
Thank you for choosing My Energy Flow. Your confidence, comfort, and wellness are at the heart of everything we do — and we’re here to support you at every step of your journey. More than a purchase, your order is the beginning of a trusted relationship, and our team is always ready to provide clarity, care, and guidance whenever you need it.
