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Orders are typically processed within 1–3 business days. Once processing is complete, your order is forwarded to the manufacturer for fulfillment. After the item ships, you will receive an email with a tracking number so you can follow the shipment’s progress.

Yes, absolutely. Once your order leaves the warehouse, we’ll send you detailed tracking information directly by email. You’ll always know exactly where your order is and when to expect it.

You may request a return within 30 days of delivery. Products must be in their original packaging, and in resellable condition. Once approved, returns are subject to the manufacturer’s restocking policy and shipping fees, which vary by brand and product type. Because some items are custom-built or made-to-order, a few products may not be eligible for return. When that applies, we’ll always make sure you’re aware before completing your purchase.

We’re committed to offering you the best possible value. If you find the same product listed at a lower price by an authorized retailer, we’ll gladly match it. Our team will verify the listing and ensure all details align — same model, brand, and conditions — before applying the price adjustment. Simply contact us with the competitor’s link, and we’ll take care of the rest.

All products sold through My Energy Flow include the full manufacturer’s warranty — providing coverage for parts, labor, or both depending on the brand. Warranty terms vary by manufacturer, but you’ll always receive documentation specific to your product with every purchase.